Important Information

Disclaimer

The information on this website is general in nature and should not be substituted for Professional Health Advice. BodyPlan provides this information on the basis that the reader will be accountable for evaluating its relevance and precision. Please consult a BodyPlan Professional for any health topic on this website.

Privacy Statement

Your privacy is important to us. BodyPlan is committed to protecting your privacy. Any information that we receive from you via the contact form on this website is used only to handle your immediate enquiry and provide appropriate service to the best of our ability.

Your information is never shared, sold or distributed to any third party. This website uses analytics to collect information on visitor patterns for the purpose of improving our website and services. The information gathered is not used to identify any personal information about visitors. We are not responsible for the content of any external websites linked to or from this website or the privacy policy of those websites.

If you email us, we will ONLY use your email address at your request. We will use your email address ONLY if you choose to be on our mailing list. We will not disclose your email address without your consent except where BodyPlan is required by law to disclose certain information. If you have any further questions about privacy information, please contact us.

Terms & Conditions

Please read these Terms of Service carefully. By using the BodyPlan website, you are agreeing to be bound by the following Terms of Service.

Intellectual Property

This site and all of its primary content is the sole property of BodyPlan and is fully protected by international copyright and other property right laws.

Termination

BodyPlan reserves the right to terminate your access to this website without any advance notice.

Links to Other Websites

This site contains links to other websites and online resources that are not owned or controlled by BodyPlan. Therefore, BodyPlan has no control over (and cannot assume responsibility for) content or general practices of any third party sites and services. We strongly advise you to read the entire Terms and Conditions and Privacy Policy of any outside site that you visit as a result of following a link that is posted on our site.

Changes to this Agreement

BodyPlan reserves the right to modify any of the Terms and Conditions at any time. We ask that you check and review the Terms and Conditions on an occasional basis. By continuing to use this website and its services you are agreeing to our Terms and Conditions.

Contact Us

If you have any questions about the Terms and Conditions, please don’t hesitate to contact us.


Terms of Service

Payment

Please refer to Packages and Pricing for our most up-to-date fees.

The client agrees to pay:

the fee in full at the time of the consultation.

all invoices on presentation.

all cost of collection, including all court costs and all and any legal/solicitors fees.

Terms and Conditions and Payment terms may be cancelled or changed by BodyPlan at any time without notice. All transactions are governed by the terms of BodyPlan documents. Where the client is entitled to be indemnified by a Third party, Workers Compensation or Private Health insurer where a gap has occurred, the client is responsible for the gap payment.

BodyPlan accepts cash, EFTPOS, credit cards and offers electronic health rebates (HealthPoint) for the client’s convenience. In the event of an electronic network failure, full payment is still required on the day of consultation.

Cancellations

Cancellation Policy

Our focus on care, compassion and good service to our clients is paramount. Cancellations do affect our clients and the professional service delivery by our professional team. While it is our desire to be effective and fair to our clients, a Cancellation Policy will be enforced. We do understand that cancellations might be based on unavoidable circumstances. Our professionals reserve their time for your appointment; therefore we ask that you give 24 hours’ notice of cancellation.

If you cancel with less than 24 hours’ notice or do not appear for a scheduled appointment without notifying BodyPlan, we reserve the right to charge a $50.00 cancellation fee. Any Workers Compensation or Veterans Affairs clients or clients who hold accepted Centrelink Concession Cards will be required to pay the bill privately when they do not attend or do not cancel appointments with 24 hours’ notice and we are unable to fill that vacancy. Your understanding and co-operation is appreciated.

Late and Missed Appointments

For Consultation-Only Appointments

If the client arrives late to an appointment, but within appointed time slot, the client will receive a shorter consultation in an effort not to inconvenience other clients. If the client arrives after or does not attend the appointment, the client will be charged the Cancellation Fee.

For All Other Appointments (i.e. testing or scans)

If the client arrives late to an appointment, but within appointed time slot, the health practitioner will determine if there is adequate time to proceed or if rebooking the appointment is more appropriate so as not to inconvenience other clients. A 25% fee will be charged for rebooking in this situation. If the client arrives after or does not attend the appointment, the client will be charged the Cancellation Fee.

Consent to Treatment

The client gives consent to our professionals to perform all necessary examinations, manipulations, therapy, rehabilitation and procedures in accordance with their professional training and understanding of the client’s presentation. The client understands that they have an opportunity to discuss this with the assigned professional before treatment is rendered.

Limit of Liability

BodyPlan shall not be liable for, nor shall they accept any responsibility for any injury sustained by any person or persons arising out of any treatments delivered at the place of business.